An AI agent you can
trust across every channel.
Zasmate answers from your own information, is honest when it isn't sure, and hands a teammate the conversation before it ever guesses on something sensitive. It only does what your plan allows, everything it does is recorded, and your information is never shared with another business. Here is what that gets you.
It answers from your documents, not from memory.
Not a chatbot that improvises. It works from your own material, looks things up rather than guessing, and is honest about what it doesn't know.
Looks it up first
Once you've added your documents, it reads them before it answers, and trusts them over anything it merely remembers.
Won't make things up
If your documents don't cover a question, it says so. It doesn't fill the gap with something that merely sounds right.
Asks when it's unclear
When a question could mean two things, it asks which one rather than assuming. A confident wrong answer is the thing it's built to avoid.
Checks the facts that matter
Prices, stock, and availability come from your catalogue and the sources you connect, never from memory.
Do you deliver to Sylhet, and what's the return window?
Yes — we deliver to Sylhet in 2–3 business days. Returns are accepted within 14 days of delivery, unopened.
No matching source? It says so and asks — it does not fill the gap with a guess.
Your bot. Your rules. All of them.
The agent behaves exactly how you decide it should. Every control below is yours on every plan — there is no locked “advanced” tier holding your own agent hostage.
Instructions
Its real instructions, not a personality dropdown. Describe your business, set its voice, and tell it what it must never say.
AI model
Choose the AI the agent runs on. Your business, your trade-off between speed and depth.
Creativity
Decide how adventurous its answers may be. Turn it down for policy questions, up for chat.
When to call a person
How sure it must be to answer on its own. Below that, it fetches a person instead of guessing.
Sensitive keywords
Words that always mean a person: refunds, complaints, anything legal. Checked before the agent replies.
Effort limit
A cap on how much work it puts into one message. It answers or hands over; it never goes round in circles.
Reply language
Replies follow the customer — Bangla, Banglish or English, message by message. Your language setting covers Zasmate's own notices.
Handoff team
Which of your teams catches an escalation. Leave it on auto, or route it deliberately.
“Can you refund my last order to bKash instead of the card I used?”
Your support team
High priority · reason in a private note
It knows when to step back and pass the mic.
The safest thing an agent can do is recognize its own limits. When confidence drops or a request is sensitive, Zasmate escalates to your team — with everything they need to pick up mid-thread.
Escalates on low confidence or sensitivity
Uncertain, or a request that touches billing, refunds, or anything sensitive? The agent stops automating and raises a human instead of pressing on.
Full context carried across
Handoff lands in your team's shared inbox with the whole thread intact — no copy-paste, no lost history, no re-asking the customer.
Your people stay in control
Once it's handed over, the conversation and the final word belong to your team.
Over a limit or behind on payment, humans still reply
When a plan limit or a lapsed payment pauses automation, your inbox stays open and your team keeps replying. Pay within 30 days of the pause and the agent picks up again.
Your documents, made answerable.
Give the agent what your business already knows: price lists, FAQs, policies, catalogues. It reads them and answers your customers from them.
Only ever yours
Your documents are used for your business alone and never mixed with anyone else's.
Safe to upload again
Add the same document twice and you still have one copy, not duplicates.
Finds the right part
Your material is organised so the agent finds the part that actually answers the question.
“Do you have this one?”
Customers rarely know the product name. They describe the thing, or they send a picture of it. The agent searches the product photos you uploaded and suggests the closest matches, as a suggestion, never as a promise that it's the exact item.
Your photos, not a stock library
You upload your product photos with a name and a few tags, and link them to your catalogue if you like. Only your own photos are ever searched.
Describing it is enough
“The navy sneakers with the white sole” is enough to find them in your photos. No picture needed, and it's on every plan.
Or they send a picture
It looks at the photo and the message together, so “do you have this in red?” finds red, not just the same shape. Turn photo reading on in your settings; it's included in every plan.
Only close matches count
Something that only looks a bit similar is never offered as a match. It has to really be the same kind of product.
No confident match? It says so and asks, or fetches a person — it does not name a product to fill the silence. Price, stock, and policy still come from your documents, never from a lookalike.
It can act — but only where you allow it.
It searches your knowledge base, looks up your products and live availability, takes down an order's details, hands the conversation to a human, and connects to your own systems. It only does what your plan and settings allow, and it never makes decisions about billing or access.
Before it does anything, Zasmate checks that your plan and your settings allow it. If they don't, it simply doesn't happen.
- Only what your plan and settings allow
- Never decides billing or access
- Its work is checked, never taken on trust
Knowledge-base search
Searches your own documents, and nobody else's. It's how every answer stays true to your business.
Product lookup
Price, sizes, and stock from your own catalogue. It looks a product up before it states any price or availability, rather than remembering one.
Live availability
Dates, rooms, or units checked against the source you connect — a Google Sheet you keep up to date works — before it answers an availability question.
Order details
Takes down products, quantity, name, number, and address while a customer orders, and tells them what's still missing. It never places or confirms the order itself.
Handoff to a human
It passes the conversation to your team with the whole thread, the moment it isn't sure.
Your own systems
Connect your own tools, such as inventory, customer records, or order status, and the agent can use them too, within what your plan allows.
Counted per business. Nothing overstated.
The numbers you see are the same ones your plan limits count against. No inflated dashboards, no second set of figures.
Counted
Messages
Counted
AI usage
Counted
Document lookups
Counted
Actions taken
Reply latency
How long customers wait for an answer, day by day: the typical reply and the slowest ones.
How sure it was
How confident the agent was in its answers, and how often it handed over instead.
Handoff rate
How much your team is pulled in — a direct read on where automation is and isn't carrying its weight.
Distinct channels. One grounded agent.
WhatsApp, Messenger, and Instagram each have their own rules for how a business may reply. Zasmate respects each one, while the same agent, with the same knowledge, answers on all of them.
Follows WhatsApp's own rules for when and how a business may message, so your number stays in good standing.
Messenger
It replies to people who have just written to you, within Messenger's own rules.
Direct messages and story replies, handled as real conversations under Instagram's own rules.
And the rest of the shop floor.
Meta is where most businesses start. It isn't where they stop — so your workspace runs the other channels your customers use, and gives your team the tools to work them.
What your team gets
- Shared inbox with assignment
- Private notes and mentions
- Saved replies and macros
- Labels and custom attributes
- Contact records
- Automation rules
- Satisfaction surveys
- Help centre
- Reports
- Auto-resolve stale conversations
- Connections to your other apps
What we're building next.
Listed here so you can plan around them — not sold to you today. None of these is billed on any plan, and none will quietly appear in your invoice when it ships.
An agent that picks up the phone.
The same agent, on the phone: it answers from your knowledge base, and hands the call to a person the moment it's out of its depth.
Where is my order, answered from your store.
A direct read of order status and history from the store you actually run, so the agent answers from your system instead of your FAQ. The connector isn't built, so the agent says plainly that it can't see the order and passes it to your team.
The agent knows who it's talking to.
Pull a customer's record from your CRM mid-conversation, so an answer can account for their plan, their history, and what they bought last. Not connected to a CRM yet — today the agent works from the conversation, your knowledge base, your product catalogue, and any of your own systems you connect.
Book the slot, not just describe it.
Check a live calendar and hold, move, or cancel an appointment through the booking system your business already uses. Until it ships, the agent answers availability live from the source you connect (a Google Sheet works), takes hours, services, and policy from your knowledge base, and hands the actual booking to a person.
Nothing raised in a chat gets lost.
Open and update a ticket in your tracker straight from the conversation. Not built — today the agent escalates to your team inside the shared inbox instead, with the full thread attached.
One agent that earns
a place on your inbox.
Grounded answers, clean handoff, policy-gated tools, and usage you can audit — connect a channel and see it work. Free for 14 days.
The comments under your posts are conversations too.
“Price?” “Delivery ki ache?” “Is this available?” — the same three questions, forever, under every post. The agent answers them publicly from your own documents, and stops to ask you whenever it isn't certain enough to speak for you.
Early access: until Meta approves public access for our app, we connect Pages for you by hand. Ask us and we'll add yours.
Received
A comment lands on one of your Facebook posts and is captured with its post, author, and text.
Decided
The agent reads it against your knowledge base and your rules, and decides whether it can answer it at all.
Held for approval
Every draft waits here for a person to approve, edit, or drop — until you turn on auto-reply. After that, only low-confidence or sensitive ones do.
Actioned
The reply is posted publicly — or deliberately ignored. Either way the outcome is recorded against the comment.
Nothing is posted in your name that your rules didn't allow.